Careers

Looking for the best and brightest

TechSolutions strongly believes that a company is only as good as its team members. We strive to hire the most highly qualified applicants for a wide range of challenging and fulfilling positions and offer our team members competitive compensation packages, advancement opportunities and an exceptional work atmosphere.

We are accepting applications from qualified individuals for the job opportunities listed below. To submit your application, please send your resume to jobs@techsolutionsinc.com.

Please no phone calls or resumes by email.


NOC (Network Operations Center) Technician

This is an entry level opportunity for someone who loves to work with technology, has some technology experience and has a demonstrated desire to learn about technology, but may or may not possess a lot of on-the-job experience. At TechSolutions we are a close-knit group of people who work as a team and do what it takes to meet our client’s needs. We also like to have fun and understand that family is important too. We offer a friendly, supportive atmosphere in a well-equipped, first-rate office and provide generous contributions to health benefits, a 401K Plan, and paid time off. We’ve been providing IT support services to businesses in New Castle County since 1999.

REPORTS TO:

Service Manager

JOB STATUS:

Full time non-exempt 40 hours per week

JOB FUNCTION:

  • Monitor the NOC for alerts
    • Respond by creating tickets service orders, as appropriate
    • Perform initial troubleshooting and escalate if needed
    • Clear all warnings, errors and misconfigurations
    • Monitor to proactively identify issues on client networks
  • Perform preventative maintenance using pre-established best practice checklists
  • Ensure NOC software is current for each client
  • Use scripts to accomplish administrative tasks and software deployment
  • Monitor backup jobs to ensure all jobs complete successfully each night
  • Monitor antivirus software to ensure all clients are up to date
  • Document processes and non-standard requirements
  • Produce management reports for client meetings
  • Follow pre-established best practice checklists for new equipment setup
  • Investigate hardware problems and perform minor system hardware and communication connection repairs
  • Assist with help desk support for pre-established clients
  • Maintain accurate time tracking records of billable and non-billable time
  • Rely on independent thinking and the ability to follow pre-established guidelines to perform the functions of the job
  • Provide the highest level of customer service
  • Perform other duties as assigned by manager

NECESSARY SKILLS:

  • Ability (technical and judgmental) to understand urgency and make decisions accordingly
  • Ability to triage incoming customer issues quickly and efficiently
  • Ability to follow checklists
  • Attention to detail

MINIMUM REQUIREMENTS:

  • High school diploma or equivalent
  • Professional attitude and appearance
  • Excellent customer service and communication skills
  • Excellent problem solving skills and deductive reasoning
  • Working knowledge of computer software and hardware
  • Must have valid driver’s license and insured, reliable transportation
  • Willingness to learn new technologies

MEASUREMENTS OF ACCOUNTIBILITY:

  • Reliability and promptness
  • Following company policy
  • Customer satisfaction
  • Ability to complete job assignments efficiently and independently
  • Accurate time logs free from typos, capitalization and grammatical errors

HOW TO APPLY:

Please submit your resume to jobs@techsolutionsinc.com.