5 VoIP services to help your business

March 13th, 2020 VoIP

More and more business owners are becoming aware of Voice over Internet Protocol (VoIP) and its features and advantages over conventional landlines. As technology progresses, the options available for VoIP also increase. Read on and find out which service is best for your particular business. There’s a VoIP service perfect for every business setup. Do […]

Is AI-powered VoIP the next step?

March 2nd, 2020 VoIP

The use of artificial intelligence (AI) is becoming increasingly common across numerous industries, reshaping the way organizations conduct business. In the Voice over Internet Protocol (VoIP) market, in particular, AI’s proactive and predictive automation processes can significantly increase precision, accuracy, and efficiency. How so? Read on to find out. Contact center operations Highly automated VoIP […]

What you need to know about VoIP phishing

February 21st, 2020 VoIP

Scammers have found a way to exploit vulnerabilities in VoIP (Voice over Internet Protocol) via a scam called vishing. This scam works much like any phishing attack: a scammer purports to be a legitimate entity and asks the potential victim to provide sensitive information. Learn how vishers operate. VoIP makes it easy to create fake […]

VoIP call quality issues and how to fix them

February 3rd, 2020 VoIP

With the growing advancements in cloud technology and faster internet speeds, more and more companies are turning to Voice over Internet Protocol (VoIP) for their business communications. But just like with any service, you might run into some issues, particularly with call quality. Here are some of the common problems and how to address them. […]

Unified communications defined

January 13th, 2020 VoIP

Communications is an integral business component that no enterprise can survive without. At the forefront of modern business communications is the all-in-one, internet-powered communications solution: unified communications. What is unified communications? Unified communications (UC) allows you to manage all your communications as one piece of architecture rather than as several different components patched together. It […]

Your future is with VoIP telephony systems

December 25th, 2019 VoIP

When it comes to IT, easy set-up, flexibility, and savings are music to the ears of any owner of a small- or mid-sized business (SMB). These are all features that contribute to the success of Voice over Internet Protocol, or VoIP. The technology was built on a strong foundation that has allowed it to move […]

TDoS: An attack on VoIP systems

December 4th, 2019 VoIP

Denial-of-service (DoS) attacks are nothing new. But most businesses have no idea how to prevent this type of attack on their Voice over Internet Protocol (VoIP) system. If you’re one of those businesses, we have everything you need to know right here. Denial-of-service attacks The end goal of any DoS attack is to overwhelm a […]

What is VoIP theft of service?

November 18th, 2019 VoIP

Despite often going undetected, theft of service is the most common type of fraud for phone systems that use the internet to make calls. How does it affect an organization’s VoIP network and how can businesses prevent or minimize the risk of this type of fraud? Let’s take a closer look. What is theft of […]

What you need to know about your VoIP’s QoS

October 30th, 2019 VoIP

Voice over Internet Protocol (VoIP)  has become a popular communications solution for small- and medium-sized businesses. There are so many providers and services to choose from, but how do you pick the right one? One crucial factor you should look into is a vendor’s Quality of Service, or QoS. What is QoS? VoIP providers and […]

VoIP tips to get ready for the holidays

October 15th, 2019 VoIP

As a business owner, you know how important it is to attend to your holiday customers. To ensure customer satisfaction, optimize the use of your VoIP system. Here’s how to do just that. Check your VoIP equipment Sometimes, problems with VoIP don’t have anything to do with your service provider or even the underlying servers […]